Refund policy

At RIDEO, we want you to be completely satisfied with your purchase. If for any reason you're not, our return and refund policy is here to help:

Returns:

  • 14-Day Return Window: You can return any item within 14 days of purchase.
  • Customer Pays Return Shipping: The cost of return shipping is the customer's responsibility.
  • No Restocking Fee: We do not charge a restocking fee for returns.
  • No Final Sale Items: All products are eligible for return, with no final sale restrictions.

Refunds:

  • Quick Processing: Once we receive and inspect your return, we will process your refund. It typically takes 5-7 business days for the refund to appear in your account.
  • Full Refund: You will be refunded the full purchase price of the item. Original shipping charges are non-refundable.
  • Partial Refunds: In certain situations, such as items returned after 14 days or not in their original condition, only partial refunds may be granted.
  • Non-Refundable Items: Gift cards and downloadable software products are not eligible for refunds.

For any return or refund inquiries, please contact us at info@maddoxplus.com.au. We're here to assist you and ensure a smooth return and refund process.